If your LYNX greenMachine is not shown in the Rolodex or shown as not connected to the greenGUI,
please check the following issues:
Does a ping to the greenMachine IP address work?
NO => Check the following steps:
- Make sure the greenMachine is connected to the network and is powered on.
- Make sure greenMachine is connected to the PC / Notebook through LAN slot, not GPI I/O.
- Please check the IP address, Subnet , Gateway settings of the greenMachine.
- greenMachine behind a gateway cannot be found automatically within the broadcast range of the greenGUI, therefore you have to use the manual search ("Find a specific IP address:") on the upper left side in the "Rolodex".
- Make sure that the IP address is reachable from the network where your PC / laptop is currently connected to (contact your IT experts for details).
YES => Is the greenMachine reachable via Web - Interface ?
NO => Check the following steps:
- Please make sure that all ports are reachable via the firewall (see required ports below):
- https://lynxtechnikag.freshdesk.com/support/solutions/articles/1000043541-firewall-settings-for-lynx-services-needed-ports
- Please make sure that no other device / LYNX device has the same IP address within the network.
- Continue with the next step below if none of the steps above have helped.
YES => Does the PC or laptop have more than one network connection?
YES => Check the following steps:
- Open greenGUI > GUI Settings > Network and then choose the correct network the Universe will work with.
- Restart the GUI.
- Continue with the next step below if none of the steps above have helped.
NO => Is the greenGUI application blocked by the windows firewall?
Yes or how to check? => Check the following steps:
- Windows Control Panel > Windows Firewall > Advanced Settings > Incoming Rules: All LYNX GUI entries are set to allowed?
- Continue with the next step below if none of the steps above have helped.
NO => Is the greenMachine reachable via other PC's or laptops?
Yes => Check the following steps:
- Please restart your PC / laptop.
- If this does not help delete the local GUI settings folder (only local GUI settings will be deleted, e.g. server connections made for the GUI on this PC)
- WIN 7/10: C:\ProgramData\Lynx\greenGUI
- Reinstall the greenGUI if necessary.
- Continue with the next step below if none of the steps above have helped.
NO => Please contact LYNX Technical Support
Create a ticket on support.lynx-technik.com or write an EMail to support@lynx-technik.com
Technical Support Phone: +49 (0)6150 / 1817 - 171